Capture
01Every call ingested in near real time
Connects to your existing CCaaS, dialer, or recording vendor. No agent intervention. No new headsets. No new workflow.
QA Intelligence Platform · Healthcare
Your call center reviews 3% of calls.
We review 100%.
The QA Intelligence Platform by Nova Quantum Labs is an AI-powered quality assurance system built exclusively for healthcare contact centers. HIPAA-compliant. Automated. Deployed and running.
100%
Calls reviewed
HIPAA
Compliant by design
<24h
Time to insight
Live
Already deployed
Built for the operations that can't get it wrong
Behavioral Health Networks◆
Multispecialty Clinics◆
Tele-Triage Operations◆
Payer Member Services◆
Revenue Cycle BPOs◆
Pharmacy Benefit Managers◆
Patient Access Centers◆
Behavioral Health Networks◆
Multispecialty Clinics◆
Tele-Triage Operations◆
Payer Member Services◆
Revenue Cycle BPOs◆
Pharmacy Benefit Managers◆
Patient Access Centers◆
The blind spot
Manual QA was designed for an era when sampling was good enough. Healthcare is no longer that era.
Reviewing three calls in every hundred leaves ninety-seven untouched — unaudited PHI exposure, missed clinical disclosures, untracked agent drift. The math has never been on your side.
Status quo
3%
of calls reviewed by a human team.
- 97% of calls go un-audited
- Sampling bias hides systemic risk
- Agent feedback lags by weeks
- Audit trails are reconstructed, not recorded
Nova Quantum Labs
100%
Every call. Every agent. Every shift — scored, surfaced, and audit-ready.
Automated transcription & speaker separation
Rubric scoring against your QA scorecard
PHI-safe pipelines, BAA-backed
Live dashboards for ops & compliance
The platform
An end-to-end QA system — already deployed, already running, already auditing calls in production.
Score
02Your scorecard, evaluated by AI
Brings your existing QA rubric — clinical disclaimers, identity verification, empathy, resolution — and applies it consistently to 100% of conversations.
Surface
03Risk you would have never sampled
Anomalies, escalations, and PHI mishandling float to the top. Your QA team coaches outliers — not random rows in a spreadsheet.
Defend
04Always audit-ready
Every score, every transcript, every reviewer override is timestamped and exportable. When auditors ask, you answer in minutes.
How it works
Four steps from sampling to total visibility.
STEP 01
Connect
We integrate with your call recording or CCaaS in days, not quarters. PHI never leaves your control boundary.
STEP 02
Transcribe & redact
Speech-to-text with diarization runs against 100% of recordings. PHI is detected and handled per your retention policy.
STEP 03
Score against your rubric
We map your scorecard into the platform once. From then on, every call is scored automatically and consistently.
STEP 04
Coach, defend, repeat
Supervisors coach with evidence. Compliance pulls audit packets on demand. Leaders see operational drift before it costs.
Security & compliance
HIPAA-grade, by architecture — not by checklist.
We do not bolt compliance onto a generic AI stack. The QA Intelligence Platform was designed from day one for the realities of PHI, BAAs, and clinical accountability.
HIPAA-alignedBAA-backedEncrypted at rest & in transitRole-based access
PHI handling
Detection, redaction, and policy-aligned retention across every transcript and audio asset.
Encryption
AES-256 at rest, TLS 1.2+ in transit, customer-isolated key scopes.
Auditable
Immutable scoring records and full chain-of-custody on every reviewer decision.
Data residency
Deploy in your tenant or ours. Your PHI, your boundary, your governance.
Ready when you are
Stop reviewing 3% of calls. Start defending all of them.
Request a demo
See 100% review running on your own call patterns.
Tell us a bit about your operation. A senior member of the Nova Quantum Labs team will reach out — no junior SDR, no automated cadence — to schedule a private walkthrough.
Tailored walkthrough on healthcare-specific scorecards
Live look at the deployed platform — not a slide deck
Implementation timeline and BAA process explained
Frequently asked